What to do When You Don't Get Your Bonus Minutes from a Tracfone Promo Code
Have you ever entered a Tracfone Promo Code, while adding airtime, only to not get any bonus minutes added to your balance?
It can be frustrating to not get the extra bonus minutes, as they do make a big difference for many people.
Recently, this error of not giving out bonus minutes seems to be occurring a lot on the Tracfone website. If this is something that has happened to you, or you like getting your bonus airtime, then this guide will help show you what to do to get your extra Tracfone minutes.
How To Get Your Promo Code Bonus Minutes Added
Not long ago this situation happened to me. I added a $5 text only card for 1000 texts and used a promo code for our Tracfone Promo Code List for an extra 1000 bonus texts.
In the checkout screen the promo code was applied, and I purchased the airtime.
But when I checked my balance, only the 1000 texts from the $5 airtime card had been added. There was no sign of the additional 1000 bonus texts.
Now, be aware that there is a delay sometimes on the Tracfone account page for showing airtime you have just purchased, but there are other ways to also check your airtime, and sometimes they show the updated airtime balance faster. Take a look at our Guide to Checking Your Airtime Balance to learn some different option for keeping track of your minutes.
I double checked my airtime balance and still no bonus minutes. If this happens to you, here is what to do.
On the Tracfone Contact Page there are three option for contacting Tracfone - online chat, over the phone, or by mail. The best option in my experience is to start an online chat. Click the red box 'online chat' to get started. If you don't see the red chat box, try waiting a minute to see if it loads, or refresh the page. The hours that chat is available are from 8AM - 11:45PM (EST) 7 days a week.
Explain your issue as succinctly as possible, that you made a transaction and did not receive the bonus airtime. Have the promo code ready. and also your transaction ID, just in case they may want to check it.
In my situation, after about 10 minutes, the customer service agent was able to verify my purchase, and add the bonus airtime manually.
Be sure to be clear about the problem, and have some patience as they work out the issue. I was a little surprised they were able to fix the problem so quickly, and I hope this is a sign of improving customer service from Tracfone.
Let us know how it goes for you! Leave a comment below with your thoughts, experiences or questions. Also head over to our Facebook page to join our growing community and to send us a message directly for technical questions or problems.
If you are new to Tracfone, start with our Beginners Guide!
Take a look at some of our recent posts, including a Guide for Making your Airtime Last Longer and Everything you Need to Know about Data Cards.
And don't miss out on the our monthly Tracfone Deals, Discounts and Sales!
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