February 13, 2013

Resources for Technical Questions about Tracfone

Got a Difficult Question about your Prepaid Phone from Tracfone?

With many of Tracfone's newer phones coming with features such as WiFi, the opportunity for challenging technical questions arises. With that in mind then, I want to share some resources for getting answers to questions about Tracfone cell phones and service.
stick figure with question mark
Resources for getting answers

By far, the best way might be to just call the Tracfone customer help line.

While some people complain about Tracfone's customer service, for the majority of users, it works just fine. It might take 20 minutes and you might be talking with a non native English speaker, but they are working hard to improve their customer service rating.

To get the contact information for Tracfone, simply visit their website, Tracfone.com.

And, if you don't want to talk on the phone, submitting a question or complaint through their website's form is easy to do, and results in a response within a few days.

Other Options for Getting Your Questions Answered

Obviously, another option for when you might have a question about Tracfone is to simply ask it here on TracfoneReviewer. Either our small administrative team will get to it, or sometimes other readers have the answer as well.

Finally, another really good resource are the many cell phone forums that usually have a section specifically for Tracfone or general prepaid cell phone questions. One such forum, called HowardForums, has a large base of users who tend to be very helpful and informative.

So if you have a question, use one of these methods to get an answer! 

Visit our Cell Phone Reviews page, if you have questions about specific phones form Tracfone.

11 comments :

  1. Is it possible to use your tracfone out of country? My son will be traveling to Europe (Finland and other baltic states) soon?

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    Replies
    1. I don't think this is currently possible, but I suggest looking into other service providers and ask specifically for international cell phones. They can be a little pricey though.

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  2. I have LG 840g tracfone, is it possible to increase email storage ?? Is it possible to store emails on MicroSD ??

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  3. question - when I dial out on my tracfone I get one of 2 messages 1) the caller does not accept anonymous calls; 2)your message has been left the line is restricted to unknown numbers. How do I get rid of this? Tracfonw says its the person I called which it s not.

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    Replies
    1. That is a very interesting, and annoying, problem. I'll be honest, I'm not sure how to fix it, so I would suggest going over to Howard Forums (see the link above) and posting your question there, in the Tracfone/Net10 section of the forum. If you have any questions about that, feel free to leave them here.

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  4. Some of my friends have tracphones and after 30 days their minutes expire. Is this true of tracphones in general or what is the deal?

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    1. With Tracfone, everything is prepaid. So you buy a certain number of minutes, and a certain number of days of service. If your minutes run out, you cannot call anyone. If your service days run out, you cannot call anyone and any remaining minutes are lost.

      Also, after a certain amount of time when you phone has had no service, it will be deactivated.

      Yes, it seems strict, but if you simply manage your minutes and service days well, you will have no problems.

      Buying a 1 year of service card or using the Tracfone Value Plan, are great ways to avoid running out of service days.

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  5. I just purchased the new touch phone LG 840G. When I first started texting the keyboard was great. I don't know what happened but now my keys are 3 letters on one key not individual like they were when I first got the phone.
    What do I do to fix it? Thanks Christine

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  6. My 440 LG was purchased a few weeks ago. Problem is that sometimes (30% of the time) when someone is calling (I use my land line to confirm this) there is NO RING even though the ring is on 'high'. But one can leave a message but that message does not show up for three or four minutes. This seems to NOT be a problem with the actual phone but, rather, with the relay from the caller to my phone. - David

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  7. Will I recieve messages that were sent while I was out of minutes when I add more minutes to my phone?

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  8. how do i delete text numbers that are not a contact?

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