Got a Difficult Question about your Prepaid Phone from Tracfone?
With many of Tracfone's newer phones coming with features such as WiFi, the opportunity for challenging technical questions arises. With that in mind then, I want to share some resources for getting answers to questions about Tracfone cell phones and service.
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| Resources for getting answers |
By far, the best way might be to just call the Tracfone customer help line.
While some people complain about Tracfone's customer service, for the majority of users, it works just fine. It might take 20 minutes and you might be talking with a non native English speaker, but they are working hard to improve their customer service rating.
To get the contact information for Tracfone, simply visit their website, Tracfone.com.
And, if you don't want to talk on the phone, submitting a question or complaint through their website's form is easy to do, and results in a response within a few days.
Other Options for Getting Your Questions Answered
Obviously, another option for when you might have a question about Tracfone is to simply ask it here on TracfoneReviewer. Either our small administrative team will get to it, or sometimes other readers have the answer as well.
Finally, another really good resource are the many cell phone forums that usually have a section specifically for Tracfone or general prepaid cell phone questions. One such forum, called HowardForums, has a large base of users who tend to be very helpful and informative.
So if you have a question, use one of these methods to get an answer!
Visit our Cell Phone Reviews page, if you have questions about specific phones form Tracfone.
31 comments :
Is it possible to use your tracfone out of country? My son will be traveling to Europe (Finland and other baltic states) soon?
I don't think this is currently possible, but I suggest looking into other service providers and ask specifically for international cell phones. They can be a little pricey though.
I have LG 840g tracfone, is it possible to increase email storage ?? Is it possible to store emails on MicroSD ??
question - when I dial out on my tracfone I get one of 2 messages 1) the caller does not accept anonymous calls; 2)your message has been left the line is restricted to unknown numbers. How do I get rid of this? Tracfonw says its the person I called which it s not.
That is a very interesting, and annoying, problem. I'll be honest, I'm not sure how to fix it, so I would suggest going over to Howard Forums (see the link above) and posting your question there, in the Tracfone/Net10 section of the forum. If you have any questions about that, feel free to leave them here.
Some of my friends have tracphones and after 30 days their minutes expire. Is this true of tracphones in general or what is the deal?
With Tracfone, everything is prepaid. So you buy a certain number of minutes, and a certain number of days of service. If your minutes run out, you cannot call anyone. If your service days run out, you cannot call anyone and any remaining minutes are lost.
Also, after a certain amount of time when you phone has had no service, it will be deactivated.
Yes, it seems strict, but if you simply manage your minutes and service days well, you will have no problems.
Buying a 1 year of service card or using the Tracfone Value Plan, are great ways to avoid running out of service days.
I just purchased the new touch phone LG 840G. When I first started texting the keyboard was great. I don't know what happened but now my keys are 3 letters on one key not individual like they were when I first got the phone.
What do I do to fix it? Thanks Christine
My 440 LG was purchased a few weeks ago. Problem is that sometimes (30% of the time) when someone is calling (I use my land line to confirm this) there is NO RING even though the ring is on 'high'. But one can leave a message but that message does not show up for three or four minutes. This seems to NOT be a problem with the actual phone but, rather, with the relay from the caller to my phone. - David
Will I recieve messages that were sent while I was out of minutes when I add more minutes to my phone?
how do i delete text numbers that are not a contact?
A year ago I bought the LG 840G phone and loved it. As soon as I got it, I started transfered music and jpg's to the phone. The Problem now? I forgot how I did it. Recently tried to do it again and find it impossible with the only cable that came with it...its the recharger cable...Now here is the kick..when I first tried it with that cable, without it being actually connected to my pc, windows acknowledged it and stated to search for new drivers. After successfully getting it installed, I cannot see on the computer the drive for it as one is suppose to. Tech said the only way to do this is to get a usb cable....but I never used one the first time and did it...I am going batts. I did not use bluetooth. I do have wifi so was that how the pc acknowledged it for the new drivers, via WiFi? Does anyone know how to transfer files from pc to phone and vica versa?
I am having trouble getting new messages ( have not received any since 11/29) altho according to my computer, have lots more. And nothing new on the facebook feed for 1 week. Just purchased a new data card but that doesn't seem to be helping.
On Tracfone site, what does "reconditionedf" mean?
I own a Nokia 5180i tracfone that I've used for 14 years. While attempting to download minutes from a prepaid tracfrone card, my tracfone screen read "Prepaid service disabled." A tracfone service representative tried to help, but wasn't able to fix the problem. He suggested buying a new tracfone, which I did. The new one is too much for me. I'm an old man. I want to send my old Nokia to a tracfone repair service. When it's returned, I'd activate it with a new tracfone number. How do I get my old phone repaired?
Have a Tracfone with 6000 minutes of current time, anyway this could be used on a trip to
Italy with calls only to USA ?
my fone LG16 has locked up...can get home page.. can not move past that apps when tapped are high lighted with a amber square and a voice responds to remind me of what I just activated---
I'm thinking about purchasing the Samsung Galaxy centura tracfone for my girls. Can they download games like cookie jam and does it use their minutes to play games?
Most likely they can download most games from Google Play and it won't deduct minutes to download/play as long as they are using WiFi and not data. The centura is an older smartphone, and may not keep up with newer games that require higher performance.
My trac fone totally sucks. I can't buy minutes unless I buy a service plan.... I've had my fone for almost two months. I bought it to save/budget and it is costing me more than my Cricket plan.... Please do not even think about buying one, it's a big rip off. Too many problems with an Android......................
Hello. :) I seem to be having some problems with my tracfone. My text messages hang up every single time. I can tap on the messaging app, tap on it, tap on it, tap on it and it won't come up. Finally, when it does come up, it freezes. I can't access a few of my contacts without tapping their names more than once. When someone sends me a text message, it sometimes won't come up, I can't go up and down the screen, and sometimes my keyboard won't even type. Basically, the entire messaging app freezes no matter what I do. Could you please tell me what the problem might be? And what to do about it? I have dropped it without its case a few times, but it still turns on just fine. Thank you for your time. :)
When someone calls on my tracphone, I cannot hear them speak, but they can hear me. how can I resolve this?
All my incoming calls go straight to voice mail, how can I fix this?
I pay for 3 g service but am not getting any service what do I do it happened before an came back help
How do I make the screen on my tracphone stay lit longer before going out. When I try to dial a number the screen goes out before I finish pressing the numbers.
Get a message sim turned off. How do I turn it on?
Get a message sim turned off. How do I turn it on?
Just hapoened, can't send or receive text messages, updated all and checked if I have enough to use. What is next?
Do you know how to unblock callers that are not on my contact list. My number comes up as no caller id?
I am unable to receive calls unless I call tech support each day. I have no trouble making calls or texting. I have a Samsung Galaxy S320VL. Each day I call tech service and they do a network update and it works fine the rest of the day. I turn the phone off at night and repeat the above process in order to receive calls again. The tracfone forum has yet to approve my post and the tech on the phone considers the problem solved. Any advice would be most appreciated.
I was told by tracfone rep that I could buy a $99 1 year plan for my smartphone as cheapest way to keep.phone activated. But theplan says only for basic cell phones
He said this is only available in.stores like walmart not.from tracfone
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